Information Technology

Information Technology

Dedicated to supporting the City of South Padre Island mission to innovate and enhance customer experience and technology services.

About the IT Department

The IT department serves as the central point of contact for all technology-related issues, providing critical assistance to municipal employees across diverse departments—from police and fire to public works, finance, and administration.

We provide cohesive technical support and strategic planning for the future, ensuring that system maintenance is prioritized and that all City departments are appropriately equipped with efficient technology. This support is essential for maintaining the daily operations and public-facing services that citizens rely on.

Quick Info

  • 24/7 Mission Support
  • Strategic Planning
  • Multi-Departmental Coverage

Core Functions & Responsibilities

Front-Line Troubleshooting

Providing immediate support for hardware (desktops, laptops, printers, mobile devices) and software (email, office applications, operating systems).

Specialized Software Support

Assisting with unique government software for public safety, including Computer-Aided Dispatch (CAD) and Records Management Systems (RMS).

User & Access Management

Setting up new employee accounts, managing passwords, and ensuring staff have appropriate access to networks, files, and applications.

Network & Connectivity

Diagnosing and resolving issues related to internet, Wi-Fi, and network access to ensure all departments remain connected 24/7.

Security & Compliance

First line of defense against cyber threats. We manage phishing defense, antivirus software, and ensure strict CJIS and PCI compliance.

City of South Padre Island

Information Technology Department

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